Transparency First
Salon Policies
We believe in clear communication. These policies exist to ensure a great experience for every client and every stylist in our space.
Cancellation Policy
We require at least 24 hours notice to cancel or reschedule any appointment. Cancellations made less than 24 hours before your appointment may result in a cancellation fee of 50% of the service cost. No-shows may be charged the full service price.
Late Arrival Policy
Please arrive on time for your appointment. If you are more than 15 minutes late, we may need to modify or reschedule your service to respect other clients. We will always do our best to accommodate you.
Deposits
A deposit may be required for color services, extensions, and first-time appointments over $100. Deposits are applied toward your service total. They are non-refundable for no-shows or cancellations within 24 hours.
Photo & Consent Policy
Your privacy matters to us. We may photograph results for our Work Feed or social media only with your explicit verbal consent. You may opt out at any time without affecting your service.
Client Satisfaction
If you are not satisfied with your service, please let us know within 7 days. We will work with you to make it right at no additional charge. Refunds are not offered, but adjustments are always our priority.
Privacy & Data
Your personal information is used to manage your appointments and improve your experience. We never sell your data. We share it only with the service providers we rely on to run the salon and app (like our booking, email, and point-of-sale systems) — see our Privacy Policy for the full list. You can request access, correction, or deletion of your data at any time.